If contamination gets in the way, we will help make it right.
Every Quiltcap grow bag is meant to give you a dependable place to begin. Our contamination replacement guarantee is here for the moment when that clean start does not go to plan.
Quiltcap / promise 01
Good growing support should feel human.
Not sure what you are seeing? You can still reach out. We would rather help you make a clear call than leave you guessing.
01 / Who it is for
A fair fallback for a product meant to start clean.
If a Quiltcap grow bag is affected by contamination, contact us and we will help with a replacement.
Eligibility at a glance
- You purchased a Quiltcap grow bag from us.
- You believe the bag has been affected by contamination.
- You contact Quiltcap so we can understand what happened and help with the next step.
02 / Make a claim
Three calm steps from concern to support.
Pause and take a breath
If something looks wrong, stop and give yourself a moment. You do not need to diagnose the issue alone.
Tell us what you are seeing
Send a message below or email quiltcap@polsia.app. Include your name, what happened, and any order details you have handy.
Let us help from there
We will review your note, answer your questions, and respond with the next steps for a replacement when the promise applies.
03 / Talk to Quiltcap
Bring us the messy part. We will meet you there.
Use the form to send a support message, or email us directly at quiltcap@polsia.app. Tell us what you are seeing and we will take it from there.
Support message